We respect your privacy. This policy explains how we handle your data.

Privacy Policy

Last Updated: January 3, 2026

OrderOK is committed to protecting your privacy and personal data.

OrderOK ("OrderOK", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our platform, or interact with our services (collectively, the "Services").

By accessing or using OrderOK, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A) Information You Provide

  • Name, email address, phone number
  • Restaurant/business name, location, and outlet details
  • Account information (login credentials and roles)
  • Billing and payment information (where applicable)
  • Support queries and communication content

B) Information Collected Automatically

  • Device and browser details
  • IP address, approximate location
  • Usage data, pages visited, interactions
  • Cookies and tracking data (as described below)

C) Operational & Business Data (Restaurant Data)

Depending on your usage of OrderOK, we may process:

  • Menu items, pricing, modifiers, categories
  • Orders, billing records, KOT records
  • Customer data added by your business (e.g., name, phone)
  • Inventory items, stock movements, recipes
  • Staff and delivery executive information
  • Reports, tax summaries, expense entries, payment records

2. How We Use Your Information

We use collected data to:

  • Provide, operate, and improve the Services
  • Set up accounts and onboard restaurants
  • Process transactions and maintain records
  • Provide support and respond to inquiries
  • Monitor system performance and prevent fraud
  • Generate insights and reporting features
  • Send service updates, product communication, and announcements
  • Comply with legal obligations

3. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Remember preferences and improve user experience
  • Understand traffic and usage patterns
  • Improve performance and marketing effectiveness

You may control cookies through browser settings. Some features may not work properly if cookies are disabled.

5. Data Sharing & Disclosure

We do not sell your personal data.

Your privacy is important to us and we never monetize your personal information.

We may share information:

  • With service providers (hosting, analytics, messaging, payment processing)
  • With trusted partners assisting in onboarding/support (under confidentiality)
  • When legally required (law enforcement, regulatory compliance)
  • During business transfers (merger, acquisition, asset sale)

All third parties are expected to protect your information and use it only for agreed purposes.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide the Services
  • Meet legal, accounting, or reporting requirements
  • Resolve disputes and enforce agreements

When no longer needed, we securely delete or anonymize the data.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission over the internet is 100% secure.

Our Commitment

While we strive to protect your information using industry-standard security measures, we cannot guarantee absolute security. We continuously monitor and update our security practices to protect your data.

8. Your Rights & Choices

Depending on applicable laws, you may have the right to:

Access & Update

Access, correct, or update your personal data

Request Deletion

Request deletion of your personal data

Withdraw Consent

Withdraw consent where processing is based on consent

Object

Object to certain processing activities

Data Portability

Request data portability where applicable

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website or Services may include links to third-party websites. We are not responsible for the privacy practices of these third parties.

We encourage you to read their privacy policies.

10. Children's Privacy

OrderOK is intended for business use and is not directed toward children under 18. We do not knowingly collect personal information from children.

11. International Data Transfers

If you access OrderOK from outside the country where our servers are located, your information may be transferred and processed in other regions. We take steps to ensure reasonable protection of your data.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be reflected on this page with a revised Effective Date.

Your continued use of the Services after changes means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

Email

contact@orderok.co

Phone

+91 9740054821

Address

Jaipur, India

Need Help?

Our support team is here to answer your privacy-related questions.

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